We’re glad you’re here!
Welcome to Carolina Pediatric Dentistry. We are honored that you chose us to treat your child. As an office that strives to treat every child just like we would treat our own, we believe that open communication with parents and our focus on the nurturing care of your child is our key to success. Our goal is to help your child stay cavity free with a focus on prevention through routine dental visits and child-parent education. We always welcome any questions you may have.
A Word About Our Office policies
On this page we have a general summary of our general policies. Please view our Updated Office Policy sheet (which requests your signature for consent and authorization) for our complete policies. You may download, sign and bring this policy sheet with you to your first visit to Carolina Pediatric Dentistry. Click here or the cloud icon to download a PDF of our policies.
Appointments: General information
Our appointments are in high demand because we strive to provide a safe, calm and fun dental experience for your child. Therefore, we take appointments very seriously as we schedule based on the time needed for each individual child’s procedure.
We know your time is precious and we work very hard to respect it. Because we want your child’s dental visit to be as good as possible, we ask that you be on time for your appointment. If you are late for your appointment, please know that we may have to reschedule if your tardiness could lead to another child having to wait. Please be as respectful of our time and our other patients’ time as we are of yours.
A confirmation call is a courtesy that we provide (the time of the call depends on the type of appointment scheduled). If we cannot reach you by phone, we will leave a message (when the receiving number allows), and we will also send an email (if an email address has been provided). It is your responsibility to check all avenues of contact. Please return the call (or email) and confirm your appointment. We will check for voice messages left after hours during the next day’s work hours. We allow each patient two cancellations/reschedules per year. Your child’s dental health is our number one priority, and we kindly ask that you make your child’s oral health your priority as well. Please keep your child’s appointment. If you choose to simply not show up for your child’s appointment, and you do not call our office to cancel prior to your appointment time, we will only reschedule that appointment one time. We ask for your consideration of your child’s oral health, our time, and other patients who may need sooner appointments.
During appointments: Just for parents
While we would certainly prefer that a parent or guardian attends an appointment, we understand that sometimes a grandparent or caregiver may be bringing your child for treatment. We will happily treat your child, but the legal parent or guardian, prior to the appointment, must sign all consent forms. If a caregiver is accompanying your child to his or her appointment, kindly call our office in advance so we can assure the proper consent forms are signed and payment arrangements are made. If payment is not arranged in advance with our office with the parent or guardian, the person accompanying the child to his or her appointment will be responsible for payment at the time of service. If consent is not given in advance, we will have to reschedule your child’s appointment.
A word about insurance
We are committed to ensuring that your benefits are compliantly used to your benefit. However, please understand that your dental insurance policy is a contract between you and your insurance company. Carolina Pediatric Dentistry will file insurance on your behalf as a courtesy. Prior to your child’s first appointment, we will call your insurance company to verify your benefits. We can only estimate the cost of your child’s treatment based on what your insurance quotes us. Once a treatment plan has been decided, we will prepare a cost estimate for your review. If you have an “in-network” PPO policy, then your insurance company will determine the fee for treatment at a discounted rate regardless of our fees. Otherwise, all fees are “reasonable and customary.” By asking Carolina Pediatric Dentistry to file insurance on your behalf, you are agreeing to pay the full amount regardless of what insurance agrees to pay.
Billing, late payments and collections policy
Services determined by your insurance company as not being covered by your policy will be billed. We will send you a maximum of three statements over a 60-day period. If your account is not paid within 45 of the treatment time, you will get a courtesy letter from our auditing department.
Please make payment of your account a top priority at that time. If the bill is not paid within 60 days, a 30 percent increase will be added to the balance and the account will be sent to a credit-affecting collections agency. All future appointments will be cancelled and cannot be rescheduled until the balance is paid in full. We cannot be responsible for changes of address without notice. Your child’s oral health is important to us, and we want to make sure your child is not suffering from unfinished treatment. We understand that unexpected dental bills can sometimes strain finances. If this happens, talk with us immediately by call us at 864-585-8558. If you keep the lines of communication open, we can usually work out acceptable payment arrangements. If necessary, we will work with you and your financial situation on an individual basis and will be happy to discuss our available payment options.
Additional fees: Explanation of, and a copy of, the post-treatment instructions that directly correlate to a child’s dental treatment is provided. I understand that if the proper guidelines of treatment or post-treatment instructions are not followed, failure of the restoration or treatment may result. In the case of any treatment needing to be “redone,” patients may be charged the amount of the replacement fees if not covered by insurance. That this payment will be made before any treatment is completed. In addition to this, a fee of $50 will be applied to accounts for any patient who arrives to a sedation appointment having consumed any form of food or beverage after the specified time frame. This fee must be paid before the next sedation appointment can be made.
Cell phone consents: When filling out the patient information sheet, you give us the consent to use automated or predictive dialers to contact you on all numbers provided, including cell phones, concerning any unpaid or remaining balance on your account. This will also include any outside collection agency if your account is assigned to collections for delinquent or past-due accounts.