We’re glad you’re here!
Welcome to Carolina Pediatric Dentistry. We are honored that you chose us to treat your child. As an office that strives to treat every child just like we would treat our own, we believe that open communication with parents and our focus on the nurturing care of your child is our key to success. Our goal is to help your child stay cavity free with a focus on prevention through routine dental visits and child-parent education. We always welcome any questions you may have.
Appointments: General information
Our appointments are in high demand because we strive to provide a safe, calm and fun dental experience for your child. Therefore, we take appointments very seriously as we schedule based on the time needed for each individual child’s procedure.
We know your time is precious and we work very hard to respect it. Because we want your child’s dental visit to be as good as possible, we ask that you be on time for your appointment. If you are late for your appointment, please know that we may have to reschedule if your tardiness could lead to another child having to wait. Please be as respectful of our time and our other patients’ time as we are of yours.
We will call you twice before your appointment to confirm that you will be attending: once one week before and once the day before. Please call us back and confirm your appointment, even if you need to leave a message. We allow each patient two cancellations or reschedules per year. Your child’s dental health is our No. 1 priority and we kindly ask that you make your child’s oral health your priority as well. Please keep your child’s appointment. If you choose to simply not show up for your child’s appointment, and you do not call our office to cancel prior to your appointment time, we will only reschedule that appointment one time. We ask for your consideration of your child’s oral health, our time and other patients who may need sooner appointments.
During appointments: Just for parents
While we would certainly prefer that a parent or guardian attends an appointment, we understand that sometimes a grandparent or caregiver may be bringing your child for treatment. We will happily treat your child, but the legal parent or guardian, prior to the appointment, must sign all consent forms. If a caregiver is accompanying your child to his or her appointment, kindly call our office in advance so we can assure the proper consent forms are signed and payment arrangements are made. If payment is not arranged in advance with our office with the parent or guardian, the person accompanying the child to his or her appointment will be responsible for payment at the time of service. If consent is not given in advance, we will have to reschedule your child’s appointment.
A word about insurance
We are committed to ensuring that your benefits are compliantly used to your benefit. However, please understand that your dental insurance policy is a contract between you and your insurance company. Carolina Pediatric Dentistry will file insurance on your behalf as a courtesy. Prior to your child’s first appointment, we will call your insurance company to verify your benefits. We can only estimate the cost of your child’s treatment based on what your insurance quotes us. Once a treatment plan has been decided, we will prepare a cost estimate for your review. If you have an “in-network” PPO policy, then your insurance company will determine the fee for treatment at a discounted rate regardless of our fees. Otherwise, all fees are “reasonable and customary.” By asking Carolina Pediatric Dentistry to file insurance on your behalf, you are agreeing to pay the full amount regardless of what insurance agrees to pay.
Payments, billing and collections
Fees are due and payable when services are rendered. For your convenience, we accept cash, check, MasterCard, Visa, Discover or financing dental care through CareCredit for extended treatment plans. Services determined by your insurance company as not being covered by your policy will be billed. We will send you a maximum of three statements over a 60 day period. If your account is not paid within 45 days of the treatment time, you will get a courtesy letter from our auditing department. Please make payment of your account a top priority at that time.
If the bill is not paid within 60 days, a 30 percent increase will be added to the balance and the account will be sent to a credit-affecting collections agency. All future appointments will be cancelled and cannot be rescheduled until the balance is paid in full. We cannot be responsible for changes of address without notice. Your child’s oral health is important to us, and we want to make sure your child is not suffering from unfinished treatment. We understand that unexpected dental bills can sometimes strain finances. If this happens, talk with us immediately by calling us at 864-585-8558. If you keep the lines of communication open, we can usually work out acceptable payment arrangements. If necessary, we will work with you and your financial situation on an individual basis and will be happy to discuss our available payment options.